Here at Severn Trent we adhere to the Data Protection Act 1998, when dealing with your personal details. The information below should answer any questions you may have about this but please do contact us if you have any further queries.
What information do we collect?
The data we collect is the personal contact information such as your name, address and email address. We store information related to your bill payment history, and any information you have given us about the way you would like to be contacted by us. We also store your responses to surveys should you chose to take part in them.
For customers paying by credit or debit card, please note we do not store the CVC or credit verification code.
How do we use that information?
We will use the information we hold about you to manage your account in the most efficient way that we can. This may include using information we hold about you for assessment and analysis purposes to help improve the operation of our business. We may also use the information we have to contact you about other water related goods and services.
Additionally, we may share with and obtain information about you from other utilities, local authorities, government departments, credit reference agencies and other companies for use in any credit decisions, fraud prevention and to pursue debtors. We may also share information we hold about you with other third party contractors who provide services to us which require the processing of your personal data.
We may transfer your personal data to other organisations in any country only for any of the purposes mentioned.
What are your rights?
By providing us with personal data, you have consented to us handling it for the purposes mentioned. If you would like to change the way we are able to contact you, you can simply contact us with your account details and your request.
Under the Data Protection Act 1998 you have the right to make a subject access request.
All requests must be made in writing to:
Severn Trent Centre
PO Box 5309
Or you can download a copy of the form.
If you have any further questions about the way we manage your data you can contact us or call us on 0345 604 1080.