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Help & Support

Frequently asked questions

Measured (metered)
What is measured water?
Measured water is clean water and is measured based on the meter readings obtained from your meter.
What is measured used water?
Measured used water is dirty water and is measured based on the clean water readings taken from your meter. This is charged at a lower rate.
What is measured surface water drainage?
Measured surface water drainage is a charge for the disposal & treatment of rainwater and/or ground water which drains from your property and returns to the public sewer.
For non-household properties surface water drainage charges are based on the size of the area that drains into the public sewer.

Unmeasured (unmetered)
What is unmeasured water?
Unmeasured water is a charge for clean water and is calculated based on the rateable value of your property.
What is unmeasured used water?
Unmeasured used water is a charge for dirty water and is calculated based on the rateable value of your property.
What is unmeasured surface water drainage?
Unmeasured surface water drainage is a charge for the disposal & treatment of rainwater and/or ground water which drains from your property and returns to the public sewer. This is calculated based on the rateable value of your property.
What is unmeasured sewerage?
Unmeasured sewerage is a combined charge for unmeasured used and surface water drainage as above
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Emergencies (24hrs)

0800 783 4444

Billing Enquiries

(Mon - Fri, 8:30am - 5:30pm)

0345 604 1080

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Severn Trent PLC
Severn Trent Centre,
2 St John's Street,
Coventry, CV1 2LZ
Registered in England and Wales      Company number: 2366619     © Severn Trent Water 2016